- Attendee cancellations – to be eligible for a refund, we require a receipt or proof of booking. Any credit card or transaction fees associated with the booking will not be refunded.
- NTIBN cancellations – attendees will be refunded the cost of the event. Any credit card or transaction fees associated with the booking will not be refunded.
If a member wishes to cancel their membership, a refund or part thereof will be paid. If a cancellation is made within 30days of the payment date, a 100% refund applies. Membership fees are paid on an annual basis for each financial year (1 July to 30 June). A refund request that is after the first month of purchase will be refunded on a pro rata basis. The pro rata refunds will apply as follows: July – September 100% refund October – Dec 75% refund Jan – March 50% refund March – June 25% refund Any credit card or transaction fees associated with the booking will not be refunded.
We will notify you via email once your refund has been processed. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
AddressNorthern Territory Indigenous Business Network, 76 Esplanade, Darwin City NT 0800